About Us

Our approach to FM services is very much centred around our customer's needs. We start by listening to our customers before building an FM solution that meets their requirements for the appropriate price. Our flat management structure allows us to be flexible in our approach and adapt quickly to changing customer requirements. Our Management teams take clear ownership of service delivery and look to work closely with our clients to ensure our approach to service delivery is unified.

We deliver all services through directly employed, suitably trained workforce. We recognise that our people are our business and as such place a huge emphasis on recruitment, vetting and on-going training.

Our service solutions stem from a culture of continuous improvement where all our people are encouraged to challenge our methods at every opportunity. This allows us to be innovative in our solution design, ensuring that our customers receive a bespoke service that is appropriate for their building and the requirements of its occupiers.


Reward & Recognition @ StarFM Group

Here at StarFM Group, we are committed to rewarding and recognising our people in different ways. Look here at what we do.

“We’re passionate about making StarFM Group a great place to work.  It’s brilliant to see our people at all levels and customers using the various elements of our Reward & Recognition programme to help staff feel valued, appreciated and recognised for the great job they do every day”



Through our culture of continuous improvement, we are always looking to challenge what we do as well as why and how we do it. This regularly sees us challenging the equipment and products we use and we are always on the lookout for equipment and products that have less of an impact on the environment.

In addition to our sustainable focus on the services we provide, we are also equipped to help our customers save money through energy reduction projects such as LED light installations.

Our Values

Customer Focus:

We are passionate about meeting customer needs.


We believe in open, honest and frequent communication.


We work together for the benefit of the team and business.

Delivering Results:

We are focused on achieving business objectives.


We can be relied upon to act with honesty and integrity.


We encourage and inspire people to be the best they can be.


We are committed to our Charity Partner Cancer Research -  CANCER IS HAPPENING RIGHT NOW Working to beat it right now. Help find cures and kinder treatments today.

Our commitment includes a fundraising target of £10,000 this year that all our employees are encouraged to get involved in reaching.

Out latest events include:

During the month of November, a team of men from the west are doing a Western WhiskerThon

The team, three handsome men from the western region of StarFM Group are taking part in a WhiskerThon; growing more than whiskers in the shape of moustaches and beards  – all to raise the much-needed funds for Cancer Research, our nominated charity.

Escalate in the community

Adding value and supporting local communities

Escalate in the Community is a valuable extension to our award-winning Escalate training and development initiative. Through our Client and Community Ambassadors, we develop community support activities and events around each project we undertake.

Each support programme, named the ‘STAR Pledge’ features a range of commitments, designed and tailored to the needs of local stakeholders. Delivery involves extensive collaboration and support from a host of agencies and bodies, coordinated and managed by StarFM Group's in-house team.

We further support each programme by providing employees with five volunteering days to enable their fullest participation.

Our pledge extends to maintaining and extending Escalate in the Community in the years ahead so that it supports a positive and sustainable change in the communities in which we work.

Modern Slavery Act 2015

Transparent and pro-active

As part of the UK construction industry, StarFM Group recognises that it has a responsibility to ensure that our employees, supply chain members, stakeholders, clients and the public know what steps our organisation is taking to tackle modern slavery and human trafficking.

We are absolutely committed to the promotion of ethical business practices and policies that protect workers from being abused and exploited in our own organisation and those of our supply chain.

A fundamental element of our commitment is to understand potential modern slavery risks related to our business and to put in place steps that are aimed at ensuring that there are no activities which are associated with slavery or human trafficking within our own business and in as far as is reasonably practicable, those of our supply chains.

Our policy statement is available to view here [DOCUMENT REQUIRED]

Need help? Call us now on (0800) 5677029